Privacy Policy

Privacy Policy

Moska Cosmetics Data Protection Notice

Last Updated: January 1, 2025

1. Information About the Collection of Personal Data and Contact Details

1.1 General Information

Welcome to Moska Cosmetics. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our brand. Personal data means any information relating to an identified or identifiable natural person.

1.2 Data Controller

The data controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Moska Cosmetics 
Email: support@moskacosmetics.com

1.3 Security

We use SSL/TLS encryption to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the "https://" prefix and the lock symbol in your browser's address bar.

2. Data Collection When Visiting Our Website

When you visit our website for informational purposes only, we collect minimal data that your browser automatically transmits to our server:

  • Pages visited on our website
  • Date and time of access
  • Amount of data transferred
  • Source/referrer URL
  • Browser type and version
  • Operating system used
  • IP address (anonymized)

This processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in improving website functionality and user experience. We do not share this data with third parties except as described in this policy.

Currency and Location Services

We may process your IP address to determine your location for:

  • Currency conversion for international customers
  • Displaying region-specific product availability
  • Compliance with local cosmetic regulations

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality, shopping cart, and checkout
  • Performance Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Enable personalized advertisements and product recommendations
  • Preference Cookies: Remember your language, currency, and display preferences

3.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. For detailed instructions on managing cookies, visit your browser's help section.

4. Customer Account and Order Processing

4.1 Account Creation

When you create an account with Moska Cosmetics, we collect:

  • Name and contact information
  • Email address
  • Delivery and billing addresses
  • Date of birth (optional, for birthday offers)
  • Phone number
  • Order history
  • Product preferences and wishlist items

4.2 Order Processing

To fulfill your orders, we share necessary information with:

  • Shipping partners for product delivery
  • Payment processors for secure transactions
  • Fulfillment centers for order preparation

This data sharing is essential for contract fulfillment under Article 6(1)(b) GDPR.

5. Beauty Profile and Personalization

5.1 Beauty Profile Data

If you create a beauty profile, we may collect:

  • Skin type and tone
  • Skin concerns
  • Makeup preferences
  • Product allergies or sensitivities
  • Style preferences
  • Previous product purchases

5.2 Purpose of Beauty Profiling

We use this information to:

  • Provide personalized product recommendations
  • Send relevant beauty tips and tutorials
  • Customize your shopping experience
  • Improve our product development
  • Prevent recommending products with ingredients you're sensitive to

5.3 Virtual Try-On Features

If you use our virtual try-on tools:

  • Images are processed in real-time
  • Photos are not stored unless you explicitly save them
  • Saved looks are stored securely in your account
  • You can delete saved looks at any time

6. Marketing Communications

6.1 Newsletter

With your consent, we send newsletters containing:

  • New product launches
  • Exclusive offers and promotions
  • Beauty tips and tutorials
  • Makeup trends and inspiration
  • Early access to sales
  • Loyalty program updates

6.2 SMS Marketing

If you opt-in to SMS marketing, we may send:

  • Order confirmations and shipping updates
  • Exclusive mobile-only offers
  • Product restocking alerts
  • Appointment reminders (if applicable)

6.3 Unsubscribe Options

You can unsubscribe from marketing communications at any time:

  • Click the unsubscribe link in any email
  • Text STOP to opt-out of SMS
  • Update preferences in your account settings
  • Contact our customer service

7. Social Media and User-Generated Content

7.1 Social Media Integration

Our website includes social media features that may collect data:

  • Social sharing buttons
  • Instagram feed integration
  • Facebook comments and reviews
  • Pinterest save buttons

7.2 User-Generated Content

When you submit content (reviews, photos, videos):

  • You grant us permission to display this content
  • Content may be used in marketing materials
  • Your username or first name may be displayed
  • You can request removal of your content at any time

7.3 Influencer and Ambassador Programs

If you participate in our influencer programs, we collect:

  • Social media handles and metrics
  • Tax information (where required)
  • Content performance data
  • Commission and payment details

8. Payment Processing

We work with trusted payment providers:

PayPal
PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg

Stripe
Stripe Payments Europe Ltd., Dublin, Ireland

Klarna
For buy-now-pay-later options

Apple Pay / Google Pay
For mobile payment convenience

Payment data is transmitted directly to these processors and is not stored on our servers.

9. Customer Service and Support

9.1 Contact Communications

When you contact customer service, we collect:

  • Your inquiry details
  • Order information (if applicable)
  • Communication history
  • Product feedback or complaints
  • Return/exchange requests

9.2 Product Reviews and Feedback

Reviews you submit may include:

  • Star ratings
  • Written feedback
  • Photos of products
  • Skin type and age range (optional)
  • Verified purchase status

10. Loyalty Program

10.1 Moska Rewards

If you join our loyalty program, we track:

  • Points earned and redeemed
  • Purchase frequency and amounts
  • Reward preferences
  • Birthday (for special offers)
  • Referral activity

10.2 Benefits Data Usage

This data helps us:

  • Provide personalized rewards
  • Send exclusive member offers
  • Recognize VIP customers
  • Improve our loyalty program

11. Your Rights Under GDPR

You have the following rights regarding your personal data:

11.1 Right to Access (Article 15)

Request information about what personal data we hold about you

11.2 Right to Rectification (Article 16)

Request correction of inaccurate personal data

11.3 Right to Erasure (Article 17)

Request deletion of your personal data ("right to be forgotten")

11.4 Right to Restriction (Article 18)

Request limitation of processing your personal data

11.5 Right to Data Portability (Article 20)

Receive your data in a structured, machine-readable format

11.6 Right to Object (Article 21)

Object to processing based on legitimate interests or direct marketing

11.7 Right to Withdraw Consent

Withdraw consent for processing at any time

11.8 Right to Complain

Lodge a complaint with the supervisory authority

12. Data Retention

We retain personal data for:

  • Order data: 7 years (tax requirements)
  • Account information: Until account deletion
  • Marketing preferences: Until you unsubscribe
  • Customer service records: 3 years
  • Product reviews: Indefinitely (unless removal requested)
  • Loyalty program data: Duration of membership plus 2 years

13. International Customers

13.1 International Transfers

If you order from outside the EU, your data may be transferred internationally. We ensure protection through:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Appropriate safeguards

13.2 Regional Compliance

We comply with local data protection laws in regions where we operate, including:

  • GDPR (European Union)
  • CCPA (California, USA)
  • PIPEDA (Canada)
  • Other applicable regional laws

14. Third-Party Services

14.1 Analytics Services

  • Google Analytics (with IP anonymization)
  • Hotjar (session recordings and heatmaps)
  • Facebook Pixel (advertising optimization)

14.2 Marketing Tools

  • Klaviyo (email marketing)
  • Attentive (SMS marketing)
  • Trustpilot (review collection)

14.3 Customer Support

  • Zendesk (help desk)
  • Gorgias (customer service)

15. Special Categories of Data

15.1 Sensitive Information

We may collect information about:

  • Skin sensitivities and allergies (with explicit consent)
  • Pregnancy (for product safety recommendations)
  • Medical conditions affecting product use (voluntary disclosure)

This information is only collected with explicit consent and used solely for product safety and personalization.

15.2 Minors

Our website and products are intended for persons 16 years and older. We do not knowingly collect data from children under 16.

16. Data Security

We implement comprehensive security measures:

  • Encryption of sensitive data
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures
  • PCI DSS compliance for payment processing

17. Your California Privacy Rights

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination

18. Updates to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. For significant changes, we will notify you via email or website notice.

19. Contact Us

For privacy-related questions or to exercise your rights:

Data Protection Contact
Moska Cosmetics B.V.
Email: support@moskacosmetics.com

Supervisory Authority
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands
Website: https://autoriteitpersoonsgegevens.nl

Thank you for trusting Moska Cosmetics with your personal information. We are committed to protecting your privacy while providing you with exceptional beauty products and experiences.