Privacy Policy

Effective Date: 16 Feb 2025

Moska Cosmetics B.V. (“Moska Cosmetics”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any applicable national legislation.

Moska Cosmetics B.V. is a company registered in Amsterdam, The Netherlands, and was established in 2024. This Privacy Policy applies to your interactions with Moska Cosmetics via our website, social media, events, and other communication channels.

1. Scope of This Privacy Policy

This Privacy Policy covers:

  • Your use of our website: www.moskacosmetics.com and all related domains (the “Website”).

  • Communication with our customer support team.

  • Orders placed through our Website or third-party platforms.

  • Interactions through social media channels, advertisements, and promotional campaigns.

  • Participation in competitions, surveys, or loyalty programs.

  • Any other engagement where your personal data is collected.

2. Legal Basis for Processing

We process your data based on:

  • The performance of a contract with you (e.g., purchases).

  • Your explicit consent (e.g., marketing communications).

  • Our legitimate business interests (e.g., customer service improvement).

  • Compliance with legal obligations.

3. Data We Collect

We collect the following types of personal data:

Identity & Contact Information

  • First and last name

  • Date of birth

  • Email address

  • Phone number

  • Billing and shipping address

Financial Data

  • Payment card details (processed securely through third-party payment processors)

  • Transaction history

Technical Data

  • IP address

  • Device type and identifiers

  • Browser type and settings

  • Time zone and location data

  • Cookies and web tracking technologies (see our Cookie Policy)

Usage Data

  • Pages visited on our website

  • Time spent on pages

  • Items placed in your cart or wishlist

  • Click-through data from emails and ads

Marketing and Communication Data

  • Preferences for receiving promotional content

  • Survey responses

  • Communication records with our support team

Social Media Data

If you link or interact with us via platforms like Instagram or TikTok, we may collect:

  • Public profile information

  • Username and posts you share with us

  • Comments or messages you send to our accounts

4. How We Collect Your Data

We collect your data through:

  • Direct interaction (e.g., form submissions, purchases, customer service inquiries).

  • Automated technologies (e.g., cookies and analytics tools).

  • Third-party services (e.g., social media platforms, analytics providers, ad networks).

5. How We Use Your Data

We use your personal data to:

Order Fulfillment

  • Process payments and deliver your purchases

  • Send order updates and confirmations

  • Handle returns, refunds, or product exchanges

Customer Experience

  • Personalize your experience on our Website

  • Offer product recommendations based on your preferences and history

  • Provide customer support and live chat functionality

Marketing & Promotions

  • Send newsletters and promotional emails (only if you opt in)

  • Display personalized ads on platforms like Meta, Google, or TikTok

  • Manage contests, giveaways, and loyalty programs

Improvement & Analytics

  • Improve our Website, services, and product offerings

  • Analyze shopping behavior and trends

  • Measure the effectiveness of our marketing campaigns

Security & Compliance

  • Detect and prevent fraud or misuse of our services

  • Comply with legal obligations or law enforcement requests

6. Data Sharing

We only share your personal data when necessary and with trusted third parties, including:

  • Payment processors (e.g., Mollie, Stripe, PayPal)

  • Logistics and delivery partners

  • IT and website hosting providers

  • Marketing agencies and analytics providers (e.g., Google Analytics)

  • Social media platforms when you engage with our content

  • Law enforcement, when required by law

We never sell your data to third parties.

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When transferring data internationally, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Binding corporate rules

  • Certification schemes or frameworks (e.g., EU-U.S. Data Privacy Framework)

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with legal, tax, or regulatory requirements. When your data is no longer needed, we securely delete or anonymize it.

9. User-Generated Content (UGC)

If you tag or submit content to Moska Cosmetics (e.g., reviews, photos, videos):

  • You grant us permission to repost or feature your content on our Website or social channels.

  • We may collect associated metadata and personal identifiers (e.g., username, profile picture).

  • You can request the removal of any UGC you’ve submitted by contacting us.

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccuracies in your data

  • Delete your data (“right to be forgotten”)

  • Restrict how we process your data

  • Object to processing for marketing purposes

  • Port your data to another provider

  • Withdraw consent at any time

To exercise any of these rights, please email us at privacy@moskacosmetics.com.

11. Marketing Preferences

You can opt in or out of marketing communications by:

  • Adjusting preferences in your account settings

  • Clicking “unsubscribe” in our emails

  • Contacting us directly

12. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Analyze traffic and behavior

  • Serve personalized content and ads

For more details, please see our [Cookie Policy].

13. Children’s Privacy

Moska Cosmetics does not knowingly collect data from children under 18. If we discover such data has been collected, we will delete it promptly. If you believe a minor has shared data with us, please contact us immediately.

14. Contact Us

For privacy-related questions, concerns, or requests, you can reach us at:

Moska Cosmetics B.V.
[Insert Physical Address]
Amsterdam, The Netherlands
 Hello@moskacosmetics.com
 www.moskacosmetics.com

15. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. Updates will be published on this page, and we recommend checking back regularly. If we make significant changes, we’ll notify you via email or Website notification.